Corona rules of the game

Dear guests,

We’re performing again and looking forward to seeing you! Because your health and the health of our employees is important to us, we’d like to inform you about our special health and safety regulations. We are following the current Berlin government safety regulations and want to do our part to contain the coronavirus. We’re doing our best to respond flexibly to this changing situation. For that reason, we ask that you check our website before visiting the opera in order to find out about any last-minute changes.

Make use of advance ticket sales
Please get your tickets in advance whenever possible in order to avoid waiting times and crowds at the ticket office. Tickets can be acquired online, by telephone at +49 (0) 30 47 99 74 00, or by email at karten@komische-oper-berlin.de, as well as in person at the ticket office Unter den Linden 41, 10117 Berlin.

Provide the correct contact information for tickets
Your contact information is an important means for combating the spread of the coronavirus. When purchasing tickets, please provide the name, last name, telephone number and e-mail address for each individual ticket holder. (This procedure is similar to booking a seat on an airplane.) This information will be stored for a period of four weeks and subsequently deleted. It will be used solely for the purpose of contact tracing in the case of detected infections. It will not be given to third parties. If you’d like to give a ticket as a gift or procure a ticket on someone else’s behalf, we ask that you provide the contact information of the respective person in order to ensure the seamless assignment of all tickets.

Please note our modified seating plan
To ensure the required distance between audience members, we have reduced the number of available seats. There will be a distance of 1.5 meters between you and other guests. For technical reasons, it is only possible to book individual or double seating in the online store. However, if you wish, you may book up to four seats together by contacting us by telephone at +49 (0) 30 47 99 74 00, or by email at karten@komische-oper-berlin.de, or in person at the ticket office Unter den Linden 41, 10117 Berlin. Please note that ticket holders in groups should generally belong to one household.

Please allow more time
To ensure a smooth and relaxed visit for our guests, we’re modifying our procedures for the current situation as best we can. However, delays cannot be completely ruled out, so we kindly ask you to arrive as early as possible. The opera house opens one hour before the performance begins.

Make use of our online offerings
We regret that due to the current distancing requirements we are unable to offer in-person introductions to pieces in our foyer. Instead, make use of the free audio introductions on our website! Audio introductions can be found on the webpage for the respective production of the piece you are visiting. We would also like to inform you that our translation system is currently unavailable. Unfortunately, the blocking of individual seats does not allow for the use of individual subtitle displays. If you want to take a look at our program, it’s also possible to do this online.

Wear a mouth and nose cover
It is compulsory to wear a mouth and nose cover at the Komische Oper Berlin. You may remove the cover while at your seat for the duration of the performance. However, we recommend that you wear a mouth and nose cover during your entire stay with us at the opera house. Guests who cannot wear a mouth and nose cover for health reasons expose themselves and others to an increased risk of infection. If this is the case, we strongly advise you not to attend. If you nevertheless wish to come to the opera, on presentation of a doctor’s statement it is possible to attend wearing a face shield. At this time it is not possible to visit the opera house without a mouth and nose cover or face shield. If you forget to bring your mouth and nose cover, you may purchase one at the opera house from our evening staff members.

Observe distancing and hygiene rules
Please keep sufficient distance between yourself and other guests as well as opera staff members in all areas of the opera house and follow appropriate sneezing and coughing etiquette. Disinfectant dispensers for hand hygiene are available throughout the opera house. Surfaces that experience intensive contact and the sanitary equipment will be frequently and thoroughly cleaned. Markings in the entrance area and at the coat check, as well as modified entry and exit routes, are intended to ensure the safety all our guests. Every room at the Komische Oper Berlin is adequately ventilated in compliance with the relevant DIN standards.

Stay home if you feel sick
If you’re experiencing symptoms that may be related to the coronavirus, such as coughing, fever, stuffy nose, or sore throat, do not visit the opera and stay home! This also applies to persons diagnosed with Covid-19 in the last 14 days and to persons who have had contact in the last 14 days with somebody who has Covid-19 (both confirmed or suspected). In these cases, we will refund the price of your ticket in full. These restrictions do not apply to people whose professions involve contact with Covid-19 patients. Please behave responsibly!

We recommend using the Corona-Warn-App.

Here we have summarized for you the changes the current situation has caused for your visit to the opera. We are excited to welcome you at the opera house and hope you enjoy an inspiring performance. Our staff are available at all times to answer your questions.

Your Komische Oper Berlin